Common queries answered

Frequently asked Questions

All products made in USA. Your order will be sent out on average within 3-7 business days of ordering.

Damaged items:

The last thing we want is for you to be stuck with a damaged item. If an order arrives damaged, then please get in touch with a photo within a week’s time!

Wrong size:

If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out. If you’d like a different size, get in touch with us at [order@bestiesurprise.com] and we’ll let you know what your next steps are.

To change your shipping address simply login to your account and change the shipping address but not forget to send us email or chat. 

Login to your account, open your order page and click on “Track my order” button to track your order. 

There are 3 ways for support. Email us and we will response you within 6 hours. Chat with us to get instant support. If we are unavailable for chat or email, call us anytime, 

We ship from USA. But no problem if you are outside USA we ship outside USA as well. 

Still need help?

Get in touch with us

or call us at 914 979 2690

Free shipping all over USA

On all orders above $35

Design Proof

We send design preview for approval before we print.

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